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Use cases / Voice answering

The phone gets answered too.

A voice assistant answers the calls you cannot take, says what it is, takes the details and alerts you when it matters.

The problem

Many customers still call first, especially in emergencies. A call that rings out is a lost job, and a voicemail is rarely returned in time.

A voice assistant with clear rules answers at once, collects what your team needs, and sends you the summary like any other conversation.

How it works

  1. 1

    The call comes in

    The assistant answers and says it is the company’s assistant.

  2. 2

    It listens and asks

    Safety questions first when needed, then the few details your team needs.

  3. 3

    It flags what matters

    Emergencies are flagged to you right away, and your team calls back to confirm a time.

  4. 4

    You get the summary

    A summary with the details and the transcript in your inbox, within a minute.

Questions

Will callers know it is not a person?

Yes. It says so at the start, and a person can take over.

Can it handle emergencies?

It reassures the caller, takes the details and alerts you right away by email.

Are calls recorded?

No. There is no audio recording, only a written transcript and a summary.